Crisis Recovery

This page highlights resources to support the use of a multi-tiered system of support (MTSS) framework to support students, families, and educators during the transition back to school during and following a crisis (e.g., violent event, a pandemic, natural disaster, social unrest, or other emergency) n a manner that prioritizes their wellbeing, health, behavioral, and academic growth. 

What is Crisis Recovery?

Recovery from a crisis event is a long-term process best guided by a representative leadership team. These resources are designed to support families, educators, schools, districts, and states throughout the phases of crisis recovery following a significant crisis event that disrupted the learning environment.

How to Support Crisis Recovery Through MTSS

The following guiding principles will support coordination and response efforts.  If your district or state is looking for external support or technical assistance for crisis prevention, preparation, response, or recovery, please contact your state PBIS coordinator.

1. Consider and Assess Strengths and Needs Across the Full Educational Cascade

​​The educational cascade describes the bi-directional relationships between states, districts, schools, classrooms, and ultimately students. Each level supports and is informed by the others. Crisis incidents vary considerably with respect to impact, and disruptions or stress at one level of the cascade can have ripple effects on the others. Effective response efforts include carefully and continuously assessing strengths and needs to provide appropriate supports across the full cascade.


2. Prioritize Local Team-Based Leadership and a Capacity-Building, Strengths-Based Approach With External Guidance and Support Where Needed

A crisis event, by definition, overwhelms local response capacity. Therefore, non-local (e.g., state-level, regional, nongovernmental) supports are both critical and warranted. However, these additional supports should be designed to supplement and support rather than replace local response efforts. Additionally, any non-local supports would ideally include plans for building long-term local capacity and fading external involvement over time. Response efforts should be team-led to reduce fatigue and burnout and ensure stability in recovery efforts in the event of leadership turnover. A key goal of the augmented response team is to support local leadership in identifying school and community strengths and building confidence in implementing recovery supports that are closely aligned with the local context and culture and produce meaningful outcomes. This team should also coordinate outside assistance efforts to minimize disruption to teaching and learning

3. Response Efforts Must Address Both Systems and Individual Support in Recovery

Crisis response efforts must support both the disrupted systems and the impacted individuals working within that system. Recovery for impacted individuals may not be linear and is unique to each person. Response teams should expect variability in local leadership capacity and may need to slow or pause planned meeting agendas or implementation actions to provide space for impacted individual recovery. Response efforts can support individual recovery by promoting engagement in activities supporting resilience by building or strengthening connections with others, reorienting to an overall purpose, practicing adaptability or creativity, rebuilding hope through small achievable goals and actions, and seeking more intensive support as needed. Recovery efforts will need to continuously consider a balance between actively directing actions to support recovery goals and building confidence in local leaders. For example, at times response team members may increase structure and guidance for district actions, while at other times it may be more helpful just to listen and prioritize building trusting relationships to better understand the local context and individuals affected by the crisis.

4. Use Multi-tiered Logic to Plan Support Across Phases of Recovery

The multi-tiered logic provides a foundation for organizing response and recovery efforts that can be aligned with existing state multi-tiered systems of support (MTSS). The equitable implementation of systems to support implementation capacity, practices to support students and data to guide decision making can improve the efficiency and effectiveness of response and recovery efforts. At each phase in recovery, teams should consider supports needed for all students, staff, or families (Tier 1); supports needed by specific groups of students, staff, or families (Tier 2); and individualized or intensive supports needed by a few students, staff, or families (Tier 3). By organizing supports in this way, leadership teams can reduce the need for more intensive supports by meeting needs more proactively. Identifying clear outcomes for recovery activities, systems to support implementation capacity, evidence-based practices to support students, and using data to guide implementation. Supports should be adapted as conditions change across phases of recovery [link to resource?]. Teams can use general instructional principles to inform options for intensifying supports. Supports can be adjusted by making them more (a) explicit or directive, (b) focused (e.g., critical content or immediate next steps only), (c) interactive (e.g., increase opportunities for participation or feedback), or (d) connected (e.g., incorporating individual interests or learning histories).

What are the Phases of Recovery?

While everyone’s path to recovery is unique based on individual differences, there are community and population-level trends that we can use to predict levels of need across time and guide recovery planning (Adapted from Mauseth, Covington, Chan, Frazier (in preparation).

This figure briefly describes each phase and key actions. We provide expanded descriptions of each phase and key actions with resources below.

see below for expanded descriptions of each phase and key actions and resources. 

Impact/Response: Ensure Safety & Well-being

This phase begins with the onset of the crisis event and encompasses the time during which schools are closed or significantly disrupted. Following the immediate responses, the school and district must begin planning for reopening. The primary goal during this time is to ensure safety and focus on the well-being of students, staff, and families. This phase occurs hours to weeks post-incident. 

What to Expect

Common responses may include difficulty concentrating, sleep disturbance, separation anxiety, hyperactivity, and crying spells. These symptoms in the first few weeks following a traumatic event are normal. Symptoms at this point are not indicative of longer-term challenges and can be addressed as normal responses to the grief and compromised safety that was experienced. Crisis events affect everyone differently. Students who have struggled in school before the crisis event may need more intensive support in this phase.

Key District Actions

  • Ensure immediate safety for all
    • Implement emergency communication, reunification, and resource distribution plans in coordination with outside agencies (e.g., community mental health agencies, law enforcement)
    • Assess the scope of the incident 
    • Provide access to evidence-based triage and psychological first aid to the most impacted students and staff as soon as possible
    • Centralize communication regarding available resources and anticipated re-opening timelines and procedures. 
  • Re-open school as soon as feasibly possible
    • Plan for building repair or relocation 
    • Provide time for staff planning and community support before students return
    • Avoid overwhelming staff with significant new learning – focus on building confidence in a few key strategies related to connections, routines, and emotional regulation
    • Plan for increased staff presence to support connections during re-opening 

Resources

Heroic/Cohesion: Stabilize Learning Environment

This phase generally begins when schools re-open as the district transitions from rescue to initial recovery. Resources are directed toward social, emotional, and behavioral supports and the goal is to stabilize the learning environment and promote a sense of community for healing. This phase occurs weeks to months post-incident.

What to Expect

Social cohesion and external support are strong during this phase and community members may have an unrealistic perception of recovery and the extent of the impact.

Key District Actions

  • Support students' social, emotional, and behavioral transition back into the school environment
    • Reteach and practice school-wide expectations and any new routines or procedures 
    • Reteach and practice academic routines at an independent instructional level. Implement and support a few key tier 1 strategies related to connections, routines, and emotional regulation for all
    • Provide universal “on-demand” support for students and staff (e.g., push-in support, wellness room)
    • Expect a wide range of student behavioral responses and maintain a restorative and instructional approach to discipline and resist pressure to intensify exclusionary practices.
  • Focus on staff support and wellness
    • Provide as much notice as possible about disruptions to routines 
    • Avoid overwhelming staff with significant new learning
  • Provide multiple opportunities and avenues for staff and student feedback on new procedures and supports
  • If screening data are available (e.g., academic and behavior), use these data to inform instruction and re-entry to school

Resources

Adversity/Surge: Differentiate Based on Data

This phase occurs months post-incident and may include the start of the next school year. The goal during this time is to use data to begin to differentiate supports and plan for long-term recovery.

What to Expect

This is a challenging phase during which much of the immediate sense of social cohesion and outside support may fade. Social, emotional, and behavioral needs are likely to increase in both acuity levels and number of people needing support. Educators, students, and family members may experience increased levels of exhaustion, grief, loss, and hopelessness. Because everyone moves through the recovery process at different rates, community cohesion may be eroded as some community members are “ready to move on” while others are still really struggling. Depression or suicide ideation or attempts may increase during this time.

Key District Actions

  • Intensify focus on tier 1 core practices to address the surge in student and educator needs
    • Use multiple sources of data to adjust universal supports as needed
    • Use existing procedures (e.g., evidence-based, aligned with documented need, capacity for implementation) for selecting and adopting any new practices  
    • Slowly restore the balance between social-emotional support and academics
  • Begin to differentiate social-emotional behavioral supports based on multiple sources of data
    • Use available data to ensure access to effective small-group and individualized supports
    • Establish clear referral procedures for intensive support for evidence-based suicide prevention and mental health supports (e.g., TF-CBT) 
    • Plan for and enhance capacity to accommodate an increase in referrals to special education and/ or threat assessment 
    • Monitor and support students with identified disabilities, those with prior risk factors,  and those most impacted by the incident
    • Continue to engage in meaningful participation of students, families and staff through listening sessions, surveys, etc. to sustain systems and practices centered in their agency, voice, and expression.  
    • Maintain or increase support for staff as disillusionment and fatigue may increase (e.g., scheduling flexibility, long-term sub availability) 
    • Prepare to increase staff and student support needs as memorial events, similar incidents in other places, or other reminders of the incident occur

Resources

Rebuilding/Resilience: Integrated Systems of Wellness

During this phase school districts develop an enhanced full continuum of supports that meets the ongoing needs of staff and students and use data to monitor progress and match supports to existing and emerging needs. This phase occurs months to years post-incident. The goal is to establish a culture of wellness grounded in community connections and collaboration.

What to Expect

Educators, students, and family members may experience reconnection, adjustment, and a renewed sense of purpose and hope. Exhaustion, grief, and loss may continue for some. Disaster cascade effects may occur if additional traumatic incidents impact individuals or the community. 

Key District Actions

  • Enhance MTSS systems and practices to meet long-term staff and student needs by leveraging  ongoing community partnerships
  • Focus on capacity building and retention of staff
  • Continue to anticipate and adjust support to meet an increased level of staff and student needs as memorial events, similar incidents in other places, or other reminders of the incident occur

Resources